Skip to Content
PRIVACY POLICY
Effective Date: July 2026

1. Introduction
​Welcome to Luxora.
​This Privacy Policy explains how Chopra Lightings, operating under the brand name Luxora (“Luxora”, “Company”, “we”, “our” or “us”), collects, uses, stores, processes, protects ​and shares your personal information when you visit www.luxoraluxe.in (“Website”), purchase our Products or otherwise interact with us.
​We are committed to protecting your privacy and handling your personal information responsibly and transparently.
​By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in ​accordance with this Policy and applicable laws.

2. Company Information
​Business Name: Chopra Lightings
​Brand: Luxora
​Registered Office:
​No. 5, 22nd Cross, Kilari Road Cross, BVK Iyengar Road Cross, Bengaluru – 560053, Karnataka, India – 560053
​GSTIN: 29ADUPK2627G1Z6

​Website: www.luxoraluxe.in


3. Scope of this Policy
This Privacy Policy applies to:
  • Visitors to our Website.
  • Customers purchasing Products.
  • Users creating an account.
  • Trade Partners.
  • Architects.
  • Interior Designers.
  • Contractors.
  • Project Consultants.
  • Anyone communicating with Luxora through email, telephone, WhatsApp, social media or our Website.

4. Information We Collect
​Depending on your interaction with us, we may collect the following information.
​A. Personal Information
    • Full Name
    • Company Name
    • Billing Address
    • Shipping Address
    • Email Address
    • Mobile Number
    • GST Number (where applicable)
    • Business Registration Details (where applicable)
    • Payment Reference Information
    • Communication Preferences

​B. Order Information
​When you place an Order, we may collect:
    • Order Number
    • Purchased Products
    • Product Specifications
    • Order Value
    • Invoice Details
    • Delivery Status
    • Return Requests
    • Warranty Claims

​C. Technical Information
​When you use our Website, we may automatically collect:
    • IP Address
    • Browser Type
    • Device Type
    • Operating System
    • Referral Source
    • Pages Visited
    • Time Spent on Website
    • Date and Time of Access
    • Click stream Data
    • Cookies and Similar Technologies

​D. Communication Information
​When you contact us, we may collect:
    • Email correspondence
    • Telephone conversations
    • WhatsApp messages
    • Contact form submissions
    • Customer support requests
    • Product inquiries
    • Warranty inquiries
    • Feedback and reviews
Calls made to our customer support may be recorded for quality assurance, training and dispute resolution purposes where permitted by law.

5. How We Collect Information
​Information may be collected when you:
  • Visit our Website.
  • Register an account.
  • Place an Order.
  • Request a quotation.
  • Subscribe to newsletters.
  • Contact customer support.
  • Participate in promotions.
  • Submit reviews.
  • Request warranty service.
  • Communicate through social media.
  • Contact us through WhatsApp or telephone.
We may also receive limited information from trusted third-party service providers necessary to complete your transaction.

6. How We Use Your Information
​Your information may be used to:
  • Process and fulfill Orders.
  • Verify payments.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Respond to inquiries.
  • Process returns and warranty claims.
  • Issue invoices.
  • Improve our Website.
  • Personalize your shopping experience.
  • Detect fraud and unauthorized activity.
  • Comply with legal obligations.
  • Maintain internal business records.
  • Communicate service updates.
Send promotional communications where you have consented or where otherwise permitted by law.
Luxora does not sell your personal information to third parties.

7. Legal Basis for Processing
​We process your information where necessary to:
  • Perform our contractual obligations.
  • Comply with legal and regulatory requirements.
  • Protect our legitimate business interests.
  • Respond to customer requests.
  • Prevent fraud and misuse.
  • Improve our Products and services.
  • Operate our Website securely.
Where consent is required under applicable law, we will request it before processing your information for that purpose.

8. Cookies
​Our Website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
​Cookies may be used to:
  • Remember your preferences.
  • Keep you logged in.
  • Maintain your shopping cart.
  • Analise Website traffic.
  • Improve Website performance.
  • Understand visitor behavior.
Most web browsers allow you to disable or manage cookies through browser settings.

Disabling cookies may affect certain Website features and functionality.

9. Sharing of Personal Information
​Luxora respects your privacy and does not sell, rent or trade your personal information to third parties for their independent marketing purposes.
​We may share your information only where necessary to operate our business, fulfill your Orders or comply with legal obligations.
​Your information may be shared with:
​A. Delivery & Logistics Partners
​ ​To deliver Products, we may share:
    • Name
    • ​Delivery Address
    • ​Contact Number
    • ​Order Details
Only the information necessary to complete the delivery will be shared.

​B. Payment Service Providers
​Payments made on our Website are processed through authorized third-party payment gateways.
​These providers may collect payment information necessary to:
    • process transactions;
    • prevent fraud;
    • comply with banking regulations; and
    • complete payment verification.
​Luxora does not store your complete debit card, credit card or banking credentials.

​C. Technology Service Providers
​We may engage trusted third-party providers for:
    • Website hosting
    • Cloud storage
    • Analytics
    • Email delivery
    • SMS notifications
    • Customer relationship management (CRM)
    • Technical support
    • Website security
​Such providers are contractually required to protect your information and use it only for the services they perform on our behalf.

​D. Legal & Regulatory Authorities
​We may disclose personal information where required:
  • under applicable law;
  • pursuant to a court order;
  • in response to lawful requests by government authorities;
  • to investigate suspected fraud or illegal activity;
  • to protect our legal rights, employees, customers or business.

​E. Business Transfers
​If Luxora undergoes:
    • restructuring;
    • merger;
    • acquisition;
    • sale of business assets; or
    • business succession,
​customer information may be transferred as part of that transaction, subject to applicable law.

10. Data Security
​Protecting customer information is a priority for Luxora.
​We implement appropriate administrative, organizational and technical safeguards designed to protect personal information against:
  • unauthorized access;
  • accidental disclosure;
  • alteration;
  • misuse;
  • destruction;
  • unlawful processing.
​Security measures may include:
  • SSL encryption
  • Secure servers
  • Firewall protection
  • Password-protected systems
  • Restricted employee access
  • Regular software updates
  • Security monitoring
While we employ commercially reasonable security measures, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers are encouraged to maintain the confidentiality of their account credentials and immediately notify Luxora of any suspected unauthorised access.

11. Data Retention
Luxora retains personal information only for as long as reasonably necessary to:
  • fulfill Orders;
  • provide customer support;
  • honor warranty obligations;
  • maintain financial records;
  • resolve disputes;
  • comply with legal, tax and accounting requirements.
When information is no longer required, it will be securely deleted, anonymized or archived in accordance with applicable law.

12. Marketing Communications
Where permitted by applicable law, Luxora may send:
newsletters;
  • product announcements;
  • promotional offers;
  • seasonal campaigns;
  • event invitations;
  • new product launches.
  • Customers may opt out of promotional communications at any time by:
  • clicking the unsubscribe link included in marketing emails;
  • contacting our customer support team; or
  • updating communication preferences, where available.
  • Even after opting out of promotional communications, Luxora may continue to send important transactional messages relating to:
  • Orders;
  • invoices;
  • deliveries;
  • warranty claims;
  • returns;
  • security notifications; and
  • account administration.

13. Children’s Privacy
​Our Website is intended for individuals who are at least 18 years of age.
​We do not knowingly collect personal information from children.
​If we become aware that personal information relating to a minor has been collected without appropriate authorization, we will take reasonable steps to delete such ​ ​information.
​
14. Your Rights
​Subject to applicable law, you may have the right to:
  • request access to your personal information;
  • request correction of inaccurate information;
  • request updating of incomplete information;
  • request deletion of information where legally permissible;
  • withdraw consent where processing is based upon consent;
  • object to certain processing activities;
  • request clarification regarding our data processing practices.
​Requests may be submitted using the contact details provided at the end of this Privacy Policy.
​Luxora may request reasonable identity verification before processing such requests.
​
15. Third-Party Websites
​Our Website may contain links to third-party websites for your convenience.
​These websites operate independently and maintain their own privacy policies.
​Luxora is not responsible for:
  • the content of third-party websites;
  • their privacy practices;
  • their security measures; or
  • any products or services offered through them.
Customers are encouraged to review the privacy policies of any third-party websites they visit.

16. International Data Processing
​If, in the future, Luxora expands its operations or utilities service providers located outside India, certain information may be processed in jurisdictions outside India.
​Where such transfers occur, Luxora will take reasonable steps to ensure that personal information continues to receive an appropriate level of protection in accordance with ​applicable legal requirements.

17. Changes to this Privacy Policy
​Luxora may revise this Privacy Policy periodically to reflect:
​changes in business operations;
  • technological developments;
  • legal or regulatory updates; or
  • improvements to our privacy practices.
The updated version shall be published on our Website together with the revised Effective Date.
Continued use of the Website after publication of changes constitutes acceptance of the revised Privacy Policy.

18. Contact Us
​If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.
​Luxora (Brand of Chopra Lightings)
​Registered Office:
​No. 5, 22nd Cross, Kilari Road Cross,
​BVK Iyengar Road Cross,
​Bengaluru – 560053, Karnataka, India.
​GSTIN: 29ADUPK2627G1Z6

​Website: www.luxoraluxe.in

​Email: info@luxoraluxe.in

​Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

19. Consent
​By accessing or using the Website, creating an account, placing an Order or otherwise interacting with Luxora, you acknowledge that you have read, understood and agreed ​to the collection, use, storage and processing of your personal information in accordance with this Privacy Policy.

​If you do not agree with this Privacy Policy, you should discontinue use of the Website and refrain from submitting personal information to Luxora.